Posljipaket Clanek - FREQUENTLY ASKED QUESTIONS

 

 

FREQUENTLY ASKED QUESTIONS

Read the most frequently asked questions (FAQ) regarding the use of the Posljipaket.si online store and GLS Slovenija postal services.

 

Domestic parcels usually arrive at the destination the next business day after the parcel is dropped off. Parcels sent to neighbouring European countries are usually delivered within 24 to 48 hours, and for almost all other distant countries, the delivery time is from 72 to 120 hours. GLS delivers parcels Monday through Friday during normal business hours. You can track your parcel and see the time of the expected delivery.

Parcel tracking

You can send parcels to the following countries:
Croatia, Hungary, Austria, Slovakia, Czech Republic, Germany, Netherlands, Luxembourg, San Marino, Belgium, Denmark, Italy, Liechtenstein, Monaco, Romania, Poland, Bulgaria, France, United Kingdom, Lithuania, Latvia, Ireland, Estonia, Sweden, Spain, Portugal, Finland, Norway
You can drop off your parcel at any GLS Parcel Shop or GLS Parcel Locker. There are approximately 500 Parcel Shops and 50 Parcel Lockers throughout Slovenia. Parcels can also be picked up by a GLS courier at the desired address.
The parcel must not exceed the following values:
Length: 200 cm
Width: 80 cm
Height: 60 cm
Total length and perimeter: 300 cm
Calculation of the maximum total length and perimeter: 2x height + 2x width + 1x longest side
The parcel can weigh a maximum of 40 kg.
GLS does not usually ship improperly and/or abnormally packaged goods. Computers (such as desktop computers or laptops) are shipped in their original packaging only. Among other things, the following cannot be shipped:

- improperly packaged goods and/or goods not packed in standard packaging;
- parcels that are obviously too heavy and too large;
- parcels bound together;
- goods requiring any form of careful handling (e.g. fragile goods or goods that can only be transported in an upright position or laid on a specific side);
- perishable or infectious goods;
- perishable foods;
- temperature sensitive goods;
- perishable foods;
- human remains;
- livestock and plants;
- particularly valuable goods (e.g. money, precious metals and precious stones, winning prize tickets and similar items, real pearls, antiques);
- works of art, items with emotional value
- telephone cards or cards for recharging a prepaid mobile phone account;
- documents with monetary value (e.g. securities, bills of exchange, bankbooks...);
- ammunition, firearms, explosives and similar items;
- parcels addressed to a post office box;
- goods listed in the ADR (European Agreement concerning the International Carriage of Dangerous Goods by Road) as dangerous;

The packaging must be suitable for the type, weight and robustness of the item you are sending.
Goods packed in cardboard boxes made of high-quality, moisture-resistant two-layer cardboard are usually well protected. Protecting edges and surfaces is very important. It is best to use a new box; used boxes are only suitable for durable goods. The heavier the contents, the more stable the outer packaging should be.
Fill all the empty space in the box with a filler. The goods must not move. The filler must be made of a material that is compatible with the goods you are sending. One way to pack a parcel with heavy and delicate goods is to use the exactly right polystyrene models. The goods must not come into direct contact with the outer packaging.
Wrap the parcel with adhesive tape and close it tightly on all sides. The heavier or larger the parcel, the stronger the adhesive tape should be. Closing the parcel robustly is crucial for safe transportation.
Place the label on the largest side of the parcel. Remove old labels or guiding labels. You should not send multiple parcels in one large parcel, you can only send them individually. Each parcel must have its own label.
GLS is responsible for the loss or damage of parcels. Liability does not include consequential losses, such as loss of profit. If the sender does not have transport insurance, GLS will legitimately reimburse the value of the goods in excess of the legal limits, i.e. up to a maximum of € 200 per parcel. The value of the goods is determined as the purchase price, for second-hand goods as the current value, and for the goods sent after an auction as the auction price, depending on which amount is the lowest in an individual case. Further information can be found in the General Terms and Conditions of GLS Slovenija.

 

 

SENDING A PARCEL STEP BY STEP

Welcome to the posljipaket.si website, where you can send a parcel to Slovenia and other European countries quickly and reliably in the comfort of your home.
To order, you need the sender and recipient data, suitable packaging and a measuring tape. After placing the order and paying, you will receive a carriage voucher, which you then stick to the parcel. More

Pack and measure your parcel

Determine where should we pick up the parcel

Determine where should we deliver the parcel

Determine the service with the parcel

Place your order with secure online payment