• Parcel Shipping

Restrictions and packaging

HOW TO PACK A PARCEL?

When packing parcels, you need to consider the type, weight and durability of the goods you intend to send. Outer packaging, inner filler, adhesive tape and parcel labelling are important.

The packaging must be suitable for the type, weight and robustness of the item you are sending.

Goods packed in cardboard boxes made of high-quality, moisture-resistant two-layer cardboard are usually well protected. Protecting edges and surfaces is very important. It is best to use a new box; used boxes are only suitable for durable goods. The heavier the contents, the more stable the outer packaging should be.

INNER FILLER

Fill all the empty space in the box with a filler. The goods must not move. The filler must be made of a material that is compatible with the goods you are sending. One way to pack a parcel with heavy and delicate goods is to use the exactly right polystyrene models. The goods must not come into direct contact with the outer packaging.

CLOSING

Wrap the parcel with adhesive tape and close it tightly on all sides. The heavier or larger the parcel, the stronger the adhesive tape should be. Closing the parcel robustly is crucial for safe transportation.

Putting the label on the parcel

Place the label on the largest side of the parcel. Remove old labels or guiding labels. You should not send multiple parcels in one large parcel, you can only send them individually. Each parcel must have its own label.

RESTRICTIONS IN SHIPPING AND PACKING PARCELS

The parcel must not exceed the following values:

• Length: 200 cm
• Width: 80 cm
• Height: 60 cm
• Total length and perimeter: 300 cm

Calculation of the maximum total length and perimeter: 2x height + 2x width + 1x longest side. The maximum allowable weight of the parcel is 31.5 kg.

WHICH GOODS CANNOT BE SENT?

Improperly and/or abnormally packaged goods are not usually accepted by GLS for distribution. Computers (such as desktop computers or laptops) are shipped in their original packaging only. Among other things, the following is not to be sent:

• goods susceptible to destruction;
• human remains, live animals or plants;
• parcel wraps, bulk items or wooden crates;
• high value goods;
• precious metals, drawings or other works of art;
• antiques, valuable papers and records and other similar documents;
• jewels, fur, gold, silver, cash and coins;
• temperature-sensitive goods;
• weapons and ammunition;
• no type of dangerous goods (toxic, flammable, explosive and similar substances) that could endanger health and cause injury (this must not be dispatched, even if the parcel has an outside label with its contents);
• parcels that are obviously too heavy and too large;
• parcels with long and sharp protruding parts;
• parcels bound together;
• glass and glassware;
• parcels addressed to a post office box;
• medicinal products;
• fragile and other goods that must be handled in accordance with special laws and regulations;
• dangerous goods (they cannot be sent even if there is a label with the contents on the parcel).

In the case of parcels sent abroad, GLS will not ship goods with an ATA carnet and exhibition goods.

You can send parcels via Posljipaket.si only to the listed countries. If you want to ship parcels to certain islands, provide the exact address and contact the international department of GLS at international@gls-slovenia.com.

ALL PARCELS WITHIN THE GLS SYSTEM ARE INSURED IN THE EVENT OF LOSS OR DAMAGE

GLS is responsible for the loss or damage of parcels. Liability does not include consequential losses, such as loss of profit. If the sender does not have transport insurance, GLS will legitimately reimburse the value of the goods in excess of the legal limits, i.e. up to a maximum of € 200 per parcel. The value of the goods is determined as the purchase price, for second-hand goods as the current value, and for the goods sent after an auction as the auction price, depending on which amount is the lowest in an individual case.

Evropski sistem vodenja kakovosti, ki zagotavlja zelo kakovostne in zanesljive storitve v paketni logistiki je razlog za zelo nizek delež poškodovanih in izgubljenih paketov, ki znaša komaj 0,01 odstotek. Pošiljatelji so obvezani podjetje GLS pred odpremo obvestiti o paketih, katerih vrednost presega 2.000 EUR.

Further information can be found in the General Terms and Conditions. >> General Terms and Conditions >> General Terms and Conditions

GLS cannot and must not verify the contents of sent parcels. The secrecy of postal items also applies to GLS.

The sender is responsible for the proper packaging of the goods. If you can see external damage on the parcel, such as a hole in the box, you can refuse to accept the parcel. GLS will then return the parcel to the sender.

In case of visible damage to the parcel or packaging, you can check the contents of the parcel upon delivery. The delivery driver shall record this in a report prepared together with the recipient.

If you accept a parcel that looks undamaged, but when you open it, you discover that the content is damaged, contact the sender with your complaint. GLS cannot and must not verify the contents of sent parcels. The secrecy of postal items also applies to GLS.

You can submit a claim for damages using this e-form. We will do our best to resolve any disputes with a bilateral agreement.e-form. 

If you have questions or concerns, please contact us at info@gls-slovenia.com.

For online orders, the consumer has the right to file a complaint against the online retailer.

Out-of-court dispute resolution is possible via the website: here

Dispute settlement authority: European Centre for Dispute Resolution: Dispute settlement authority: European Centre for Dispute Resolution