Data controller

General Logistics Systems d.o.o. - GLS d.o.o. (hereinafter: GLS Slovenia) is a branch of General Logistics Systems B.V., Amsterdam.

GLS Slovenia provides reliable and high-quality parcel services as well as express deliveries and value-added logistics services.

Personal data

Personal data includes information about the personal or actual circumstances of an identified or identifiable individual. They cover, for example, information such as name, address, telephone number or e-mail address.

Data that cannot be linked to a specific or identifiable individual, such as e.g. statistics are not considered personal data.

Data subject

A specific or identifiable individual who visits or uses our website.

Applicable personal data protection legislation and commitment to data confidentiality

GLS Slovenia manages personal data in accordance with the applicable rules on personal data management, in particular taking into account the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation, hereinafter: GDPR) and national legislation in the field of personal data protection and sectoral legislation relevant to the operations of GLS Slovenia.

Information security

GLS strives to protect personal data from loss or misuse through technical and organizational security measures.

Personal data is only processed in systems that are protected by appropriate security measures.

GLS Slovenia will adjust security measures and measures for the protection of personal data accordingly, insofar as this is necessary due to technological progress.

Your rights as a data subject

GLS Slovenia respects the fundamental rights and freedom of data subjects. The GDPR extends the rights to the privacy of the data subject. Under that Regulation, you have the right to:

• be informed of the processing of your personal data and have access to your personal data being processed (right to be informed and right of access under Article 15 of the GDPR),

• achieve the correction inaccurate personal data (right to rectification under Article 16 of the GDPR),

• restrict processing (Right to restriction of processing under Article 18 of the GDPR),

• ensure that your personal data is deleted (right to erasure under Article 17 of the GDPR),

• receive your personal data that you have provided to us (Right to data portability under Article 20 of the GDPR),

• to object to the processing of personal data based on legitimate interests or the performance of tasks in the public interest for reasons related to your specific situation (Right to object in accordance with Article 21 of the GDPR).

You can exercise an individual right to the extent that depends on the legal basis on the basis of which we process your personal data.

Withdrawal of consent

If consent has been requested for the processing of your personal data, we kindly inform you that you have the right to withdraw your consent at any time in the future, without prejudice to the lawfulness of the data processing carried out until the withdrawal;

Exercising your rights

If you wish to exercise your rights as a data subject or to withdraw the explicit consent you have given, please send a message to the GLS Slovenia Personal Data Protection Officer explaining which right you wish to exercise in order to GLS Slovenia takes further necessary measures to respect your rights.

Right to submit a complaint

You have the right to lodge a complaint with the data protection supervisory authority in your country if you believe that your rights have been violated. For further information regarding the complaint procedure, please click here.

Types of personal data, purposes of personal data processing and legal basis

For further information on the types of personal data and the purposes of the processing of personal data and the legal bases, please click here.

Collection, processing and use of personal data


Each time a user accesses the GLS website, the data is stored in a log file. The following special data is temporarily stored:

– IP address of the computer sending the request,

– domain name,

– date and time of access,

– HTTP response code,

– pages visited,

– operating system and version,

– browser and version,

– screen resolution.



When using GLS Slovenia's websites, GLS Slovenia's servers may be required to set cookies. These are used for the technical management of the website. Each visitor can set their web browser to reject cookies. All visitors have the right to refuse cookies. Without the user's consent, cookie data is not stored on the visitor's computer. In this case, the data stored in cookies will not be transferred to GLS Slovenia. If cookies are disabled, the useful functions of certain parts of the website may be inaccessible.


The use of the GLS Slovenia website has an open and a closed part. The closed part is required for filling out contracts between GLS Slovenia and its partners. Access is only possible with a username and password.

The open part offers the user, among other things, an e-mail contact form, the "Track and Trace" parcel tracking service and the GLS parcel shop search engine. We need the data you enter in a query via an e-mail form, such as name, street, zip code, city, etc., in order to process your query. Your personal data will not be sent, sold or otherwise transferred to third parties.

(4)Log file data shall be analysed anonymously for statistical purposes. Statistical reports are used to assess the use of GLS websites. In particular, the order in which the pages are visited and the path between the pages are shown. This should show GLS Slovenia how it can further improve the usability of the website.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (hereinafter: Google). Google Analytics uses "cookies" that are text files stored on your computer which allow you to analyse how you use the website. The information generated by the cookie (including your IP address) about your use of this website is transmitted to a Google server in the USA and stored there. Google will use this information for the purpose of analysing your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

In addition, Google will provide this information to third parties where required to do so, if required by law, or if the third party processes this data on behalf of Google. Under no circumstances will Google associate your IP address with other Google data. You can avoid setting cookies by adjusting the appropriate settings of your web browser; however, we would like to warn you that in this case, you may not be able to fully use all the features of the website. By using this website, you agree that Google processes your data collected in the manner described above and for the purposes set out above.

Sending a newsletter

Until the revocation of consent, GLS Slovenia send newsletters to those customers who have previously agreed to receive newsletters to the e-mail address they provided. The newsletter database contains the name, e-mail address and date of consent or withdrawal of consent. Personal data subjects have the right to withdraw their consent at any time; all they have to do is click on the link provided in the newsletter, send a message to or contact GLS Slovenia's customer support service at: GLS Slovenia d.o.o., Cesta v Prod 84, 1129 Ljubljana.

The newsletter database is only used to send newsletters.

Identity and contact details of the controller and the data protection officer/director for the protection of personal data for the country

To contact the Director of Personal Data Protection/Personal Data Protection Officer, please use the e-mail address

You can also contact GLS Slovenia by sending a letter to the Personal Data Protection Officer of GLS Slovenia to:

The Personal Data Protection Officer of GLS Slovenia is Jerneja Merva, CIPP/E (, e-mail


GLS Slovenia d.o.o., Cesta v Prod 84,

1129 Ljubljana


Where can you formally complain

In the event of a breach of the protection of your personal data, you can complain to the supervisory authority: Information Commissioner, Zaloška cesta 59, 1000 Ljubljana(

Updates on personal data protection information

This information was last updated on 27 September 2023.



Cookies are:

Small text files stored on your computer that allow you to analyse your use of the website. The information stored by cookies can be read by the website when you visit it again. On the one hand, cookies are necessary to ensure that all processes on the website run smoothly. On the other hand, cookies can make it easier for the user to re-use the website: the information that cookies store on the first visit, such as language settings or usernames do not need to be re-entered. Therefore, the website adapts to some extent to your individual needs, provided that the same device is used.

GLS uses cookies:

To provide you with optimal service tailored to your custom needs. For example, some of the data you already received on your first visit will not be displayed again.

Activities such as the sign-in and sign-out process can be made easier, the data you have already searched for will be displayed faster. Website performance may increase.

GLS prepares organizational and technical provisions to protect your personal data and to prevent the loss of information and illegal conduct.

GLS uses the following cookies

Mandatory cookies

These cookies do not store personal data and are necessary for the functioning of the website, which is why they cannot be turned off in our systems. Usually, they are only set as a response to your actions and remember, for example, your privacy settings.









365 dni

This cookie automatically logs users out of the system when they are inactive.









365 dni

This cookie stores information about the cookies that have been accepted by the user.





session cookie


Veljavnost 2.000.000 sekund ~ 23 dni

This cookie stores information that enables the user to use the website by identifying the user with the website. This cookie is deleted upon logout, and a new cookie is created upon login.




30 dni

Cookie used for card-based orders






365 dni

Versions of accepted cookies



Analytical cookies

The cookies used to analyse website visits collect anonymised data about visits to the website. The information we obtain from these cookies helps us understand how visitors use the website. Based on these statistics, we make further decisions on general improvements of the functionality and the content of the website.







2 leti

Google Analytics cookie. This cookie is used for anonymous distinction of users through randomly assigned ID numbers.




1 dan

Google Analytics cookie. This cookie is used for anonymous distinction of users through randomly assigned ID numbers.



_gat, _gat-UA, _gat_gtag_

1 sekunda

Google Analytics cookie. This cookie is used for anonymous distinction of users through randomly assigned ID numbers.




1 minuta – 1 leta

This cookie contains a unique ID assigned to each user.





Google Analytics cookie. This cookie contains campaign-related information for the user.




Marketing cookies

These cookies help us measure the success of our advertising campaigns with the purpose of improving our services.







3 mesece

Targeted advertising



3 mesece

Targeted advertising






1 leto

This cookie allows the use of the live chat function. The cookie is used for anonymous distinction of users through randomly assigned ID numbers.





1  sekunda

This cookie allows the use of the live chat function. The cookie keeps your browsing session open for chat purposes.




1 sekunda

This cookie allows the use of the live chat function. The cookie checks whether your browser allows for the use of own cookies and, consequently, enables or disables the live chat function.




How to disable cookies:

You can easily adjust your browser settings. This way, you can easily disable cookies yourself. Please note the following: If you disable cookies, your username and password for logging in to a closed part of the website cannot be saved.

We offer you a brief overview of how to disable cookies in your browser.

Mozilla Firefox:

1. Open the Firefox browser.
2. Click the menu button and select “Options”. Select the Privacy tab.
3. Set "Firefox should" to "Use special history settings".
4. Uncheck "Accept cookies and website data".
5. Close the "Options" window. Any changes you make will be saved automatically.

Internet Explorer:

1. Open Internet Explorer.
2. Click the "Tools" button and then "Internet Options". Click the Privacy tab, and then in the "Settings" section, move the slider to the top to block all cookies. Click "OK".

Google Chrome:

1. Open Google Chrome.
2. Select the Chrome menu icon.
3. Select "Settings".
4. Select "Advanced" at the bottom of the page. In the Privacy section, select "Content Settings". Select "Block cookies from other websites". Select "Done".


1. Open Safari.
2. Select "Settings" and click "Privacy".
3. Select "Always block"